This week, we asked the employees who were promoted in August to talk about how they earned their new positions. Read on to see and what they said.

What quality or behavior do you think helped most in obtaining your promotion?

“Having a great relationship with my customers and being able to help them achieve their goals has helped me learn the importance of customer satisfaction. I believe having good time management skills and being able to multitask help me stand out as an employee. I am a go-getter and have always tried to meet and exceed my goals, so I am excited to start my new position and be part of the team.”
—Diana Cornejo, promoted from Personal Banker to Community Loan Originator

“What mostly helped was my previous employment in a leadership role. I worked in a fast-paced food-service environment for several years. Part of my duties as a leader included making sure that all of my coworkers were in the know about our current specials and any changes in policy and procedures. I worked closely with new employees to train them and ensure that they were prepared to run an entire shift on their own with minimal help, but encouraged them to ask questions as often as needed. I often told them ‘quality over quantity.’ I would rather have the job done right than quickly.”
—Rachelle Werner, Westgate, promoted from Teller to Teller Supervisor

“I am always willing to help out, which is a quality I take pride in. My branch needed a little extra help and support for a period of time, and I saw the opportunity to help out in areas that needed it to the best of my ability. I am so glad that effort was recognized!”
—Samantha Lunda, Southwest, promoted from Teller to Teller Supervisor

“Being consistent, and wanting to learn and exceed in my position. Going to my resources to find the answer for the customer. And I feel another behavior that really helped me was having the mind-set of talking to customers as if they were a family member or friend. I want customers to know that we are here for them and that we strive to make their banking experience the best it can be.”
—Emmeline Knight, Ashwaubenon, promoted from Teller to Universal Banker

“My willingness to help. I love customers, and when they have a problem, even if I don’t know the answer I do my best to find it. Plus, that is extra knowledge for me!”
—Ava Howland, New Berlin, promoted from Teller to Universal Banker

What important lesson did you learn from your last position?

“As a teller, I learned a lot of valuable lessons, many of which helped me not only professionally but also personally. The most important has been that consistency and communication are among the greatest factors that will determine how successful you are. If you prove to yourself you can accomplish your goals by being consistent and following through on what needs to be done, you will reinforce your belief that everything is possible if you put the effort in.”
—Brenda Fletes, Franklin, promoted from Teller to Teller Supervisor

Other promotions in August:
Abbey Samenfeld, Fox Point, promoted from Teller to Universal Banker