A customer recently wrote a letter to chairman and CEO Jim McKenna complimenting Cudahy branch manager Robyn Applegarth. In part, the letter reads:

“Robyn asked the right questions, listened to our needs, and processed the transaction with considerable tact and sensitivity. … Her intellect and kindness are a refreshing change from the lack of knowledge and apathetic attitude that plague most other banks. Robyn is truly an asset to your company and to the North Shore Bank brand.”

Robyn genuinely lives the ideals this customer praises her for. Congratulations, Robyn, and thank you! —Craig Witz, VP, branch sales manager