An awesome compliment for two employees at our Silver Spring branch, teller supervisor Tawanda Kelly and assistant branch manager–sales Shamika Harris:

These two women should be training others in customer service. Having been in the mortgage business for 25 years, I know quality service. Shamika helped me with a large financial transaction, and not only did she walk me to my car, she also called our home to ensure I made it home safely — now that is service, over and beyond. Tawanda very recently helped me with numerous transactions that I had to make after my husband passed in September. I thought it was going to be an ordeal. It was not. Tawanda was so compassionate, and her thoroughness made the process go smoothly. I left knowing that she had taken care of everything that needed to be done with our accounts. If you do not recognize these two women, I have to say shame on you; however, I hope you do — they certainly deserve it.

Great work, Shamika! Nice job, Tawanda! Thanks for always giving our customers your very best.