New customer survey will help us build on great service
High-touch service is key to North Shore Bank’s brand. As such, we launched a new customer survey on Monday, to help us find out what we’re doing well and should build on, and where we could improve our service to offer a better experience.

After a customer performs a transaction at one of our branches, an automated system sends a survey invitation. Customers will receive a survey invitation only once every six months, and in some markets will be given the option to choose an English or Spanish version of the survey. The short, six-question survey can be completed on a desktop computer, tablet, or smartphone.

Besides giving customers the opportunity to rate the overall service and environment of the branch, the survey also lets them recognize individual employees for their excellent service.

“In the first three days since the new survey was launched, about half of the customers who have responded have chosen to recognize someone for their service,” reported Craig Witz, VP, branch sales. “One of my favorite things to do is to read all of those recognitions of our employees!”

Craig also reiterated how important customer surveys are to bank leadership.

“We read every survey response that is sent,” he said. “Changes have been made to bank programs and policies as a result of customer feedback. Our focus on ease of doing business with us means that customer feedback is critical to shaping priorities for the upcoming months.”

Want to see the whole survey? Search Ask Seymour for “2019 Teller Transaction Survey.” •••

Teachers snap up record $10,000 at latest Dash for Cash

Thirty-three Wisconsin educators participated in the Teachers Dash for Cash at the Green Bay Gamblers hockey game on January 19. The event, which North Shore Bank has sponsored since 2013, raised $14,358 for high schools, middle schools, and elementary schools in the Green Bay region.

As in years past, the Dash for Cash took place between the game’s first and second periods. Ten thousand dollars — the most cash in the event’s history — waited at center ice. When a horn sounded and district manager Kerri Collins, pictured above, gave the signal, the teachers rushed forward to grab as much of it as they could. Their schools got to keep all the money, along with a portion of the night’s ticket sales.

“It was a wonderful evening. Many teachers expressed their appreciation to me as we were counting the $10,000 in crumpled up $1 bills,” Kerri said. “The highest amount collected by one of the teachers was $502. He was thrilled! The night ended in overtime with a shootout, and the Gamblers won the game!”

North Shore Bank employees who helped out at the Dash for Cash are pictured above. From left to right: Sturgeon Bay East teller Melody Langrick, Kerri, teller supervisor Tara Neuville, Northland teller supervisor Patricia Kox, teller Kathleen Veu, Green Bay West universal banker Tiffany Pennington, and area branch manager Sharon Hack. Sharon’s husband, Steve, played Seymour Savings. •••

Eichel qualifies for Cetera honor, heads to Florida
For the fifth consecutive year, investment consultant Jeff Eichel qualified for Cetera Investment Services’ Circle of Excellence, earning him a vacation earlier this month to Marco Island, Florida.

To get into the Circle of Excellence (previously known as the President’s Club), Jeff took in over $600,000 in investment revenue last year. Forty other investment advisors qualified for the Florida trip, which took place January 13 to 16.

“What I have learned through the years is how lucky I am to have a bank that supports the investment department the way North Shore does,” Jeff said. He credits his success in no small part to support from senior management, branch personnel, and colleagues including VP and program manager Erika Milosevich, district manager Cristen Baumann, and investment sales assistant Emily Haskey, as well as the rest of the North Bank team. “It truly is a team effort.”

He added, “One lesson I have learned along the way is that this business really allows you to make a difference in someone’s life. Don’t take it for granted.” •••

Bank makes news for zoo event, paper’s “best of” list

North Shore Bank made the news this week, as the Milwaukee County Zoo announced the upcoming debut of its new groundhog, Gordy, this Groundhog Day, February 2. That Saturday will also be the zoo’s monthly Family Free Day, sponsored by North Shore Bank. NBC’s TMJ4 and CBS58 WDJT ran stories about the event.

In other media mentions, North Shore Bank was also one of three runners-up in the “Bank” category in the Shepherd Express’s Best of Milwaukee 2018, under “Services Rendered.” •••

Question of the Month: What’s your resolution?

Let’s keep this one simple: The new year has just begun. What resolution have you made for 2019? (If you’ve made one at all.) If you’re inclined to share, let Shorelines know!

• Send it to shorelines@northshorebank.com. Be sure to include your name, job title, and branch or department.
• If there’s a picture that fits the subject, send it along! (If you can’t email the photo, text it to 608-318-3348.)
• Deadline is this coming Monday, January 28!

We’ll run responses on Thursday, January 31. Best wishes to everyone making a change! ✊ •••

New Hires for January 24
It’s always exciting to add new members to our team. Here are some of the fresh faces at North Shore Bank.

Bayshore teller Danny Doyle was born and raised in Milwaukee. He is studying business at UW-Milwaukee and also tends bar at Red, White, and Brews, which recently opened in West Allis. “I am a die-hard Green Bay Packers fan,” Danny says. “I have been to a total of 28 regular-season/playoff games, with a record of 24-4, so I must be good luck for them. I have gone since I was a baby and have every ticket from games I’ve attended. I have only been to Lambeau Field and the new stadium in Minnesota. My dad, my cousin, and I went to the stadium opener a few years ago in Minnesota, and we went the next year also — but we have yet to win at that stadium, so we thought we were bad luck and decided to skip this year. They still lost, so — not our fault!” •••

North Shore Shape Up: Knowing calorie counts helps
Seeing calorie counts on restaurant menus seems to help us make better choices, according to a new study cited by Cleveland Clinic Wellness:

A group of young adults were shown images of foods such as burgers, fries, and cheesecake without calorie information, and then with calorie information, and rated their desire to eat the food — all while a specialized MRI scanner recorded their brain activity. Participants were less interested in eating the foods labeled with calorie counts, and the brain scans showed less activity in the areas associated with reward and more in the areas associated with control.

That is: When you’re looking at pictures and descriptions of food specifically designed to make your mouth water, seeing calorie counts can help rein in your hungry lizard brain, and give you the self-control to choose a healthier option. Here’s to information making a difference! •••

Upcoming Events
Our Wauwatosa branch is the drop-off site for the Tosa All-City Read Collection for Tosa Cares Food Pantry, starting Friday, February 1, and running throughout the entire month. Bring canned goods and boxed food for those in need. This year’s featured book for the All-City Read is Station Eleven, by Emily St. John Mandel. More upcoming events here.

Internal Job Postings •••

Closing today

• Teller, Sturgeon Bay, part time (30 hrs/wk). Pay grade: N02. Referral bonus: $300.

Closing Tuesday, January 29

• Branch Manager I, Union Grove, full time (40 hrs/wk). Pay grade: E11. Referral bonus: $750.

Ongoing

• Customer Assistance Rep, Corporate, part (20 hrs/wk) or full time (40). Pay grade: N12. Referral bonus: $400.
• Video Teller, Brookfield Square, full (40 hrs/wk) or part time (20). Pay grade: N03. Referral bonus: $400.

For complete information regarding internal job postings, application procedures, and our referral program, click on the Job Postings tile found on the home page in Ask Seymour.