SVP Mike Kellman received this message from a very satisfied customer:

I just wanted to send you a quick note to tell you about the great experience [my wife] and I had working with your Shorewood branch. Specifically, Shannon Weber is terrific, as we came in for a HELOC and requested a full appraisal to drop the PMI from our Wells Fargo mortgage. Shannon suggested that we look at refinancing the first mortgage entirely, as the rates were good and it was probably less hassle than navigating Wells Fargo’s processes.

We then worked with Greg Kroll, who was also terrific and made the process as smooth as possible. His follow-up was also timely to keep things moving forward, and I couldn’t ask for a better process. We shaved seven years off of the amortization, and I’m happy that you guys are now servicing the mortgage, as I’m a local bank supporter.

Thanks to Shannon, we have a better mortgage and ended up with a larger HELOC than we expected. You guys always hire good people, and both Shannon and Greg represent your bank well.

Nice work, Shorewood!