Tag Archives: Issue 20190523

Kudos: Shorewood customer shares why he’s stayed with NSB

Longtime customer Robert F. met with Shorewood branch manager Shannon Weber earlier this month, and what he said about North Shore Bank made a big impression. Chairman and CEO Jim McKenna thought everyone should see it. Here’s Shannon’s story:

I met with Robert F. today to reset his online banking password. He has banked with us since the late 1960s. In the early ’70s, he said, he was really having a hard time getting a mortgage, and North Shore Bank took such great care of him and was the only place he found that could help him get a house. He said when he started banking with us, we were on the back of a small building that looked like a house — he drove by that spot recently to see if we still had a location there or not.

Robert is still living today with his wife in that same home. He said we took such a leap in believing in him that he wanted to stick with us. I just thought that was such a great story, because I can see how much he values North Shore Bank. He raved about the new branch as well.

I will put some follow-ups in place to check in on him and his wife from time to time, but I really just wanted to share how great that interaction was. This is one of the many reasons I love what I do.

Pretty cool. Remember: Every day, everyone at North Shore Bank has the chance to build the kind of relationships that last half a century. It’s all about taking care of your customers.