Brookfield Square manager Maria Baumer received this email from a customer grateful for the service provided by two of the branch’s employees:

Carmen Maurer

Mariella Zarb

Hello Maria!

I hope you had a good weekend. I did not receive my new checks last week, so I needed to come in on Saturday to close the account and open a new one.

I unfortunately arrived later than planned, but (assistant branch manager) Mariella Zarb took wonderful care of me, staying late to make sure that everything got taken care of completely. She never appeared rushed and never made me feel like I was inconveniencing her, even though she was staying late on a Saturday! I did thank her a few different times, but I also wanted to share my appreciation with you, so you would know what a wonderful employee she is. Also, I want to share another appreciative shout-out to (teller supervisor) Carmen Maurer for staying late to help Mariella and for telling me that my money was safe. :-)

Thanks to all of you for helping me fix this issue!

Sincerely,

Laura S.

A big thank you to Mariella and Carmen for their top-notch service, and to Maria for highlighting their great work!