A very happy customer recently left these comments for customer care rep DJ Hostettler:

I am a new NSB customer and my first experiences have been stellar! I initially had trouble creating an online account, so I contacted your customer service via phone. The rep was awesome and my issue was resolved. Then I had additional trouble with one of your forms because it would not accept the fraction part of my street address. Your rep responded to the question I submitted via your contact form, and their suggestion worked perfectly. About a week later, I received an inquiry from that individual asking if my issue was resolved; I responded that it was and once again received a reply. Please know that it wasn’t just the prompt service that impressed me, but also the positive, upbeat, genuine tone of the personal conversation, as well as the emails. Thanks so much!

Nice job, DJ!