A customer sent the following letter about our Germantown branch:

I am writing this letter to inform your corporation of the excellent customer service we receive at the Germantown, Wisconsin branch.

Recently my husband and I received a text from Fiserv telling us that our bank card had been compromised. I had never heard of Fiserv so I drove to the Germantown branch (the branch we bank at) and the branch manager (Erica Hughes) and her staff went way above & beyond to rectify our problems. Erica took the time to go through our account step by step and we resolved the problem of the bank card.

I had another problem of a misplaced checkbook and Erica once again came to the rescue saving us a lot of time and heartache.

We used to bank at the branch on Silver Spring until you tore that down. We then started to go to the branch on 79th & Capitol Drive but ever since Germantown opened, we chose this as our branch.

Once again, the purpose of this letter is to commend your staff at this branch. Teller supervisor Tarvinder Kaur, along with Erica, have made us feel more like family than customers. They live up to your logo “The Bank of You.”

Well done, Germantown!

We also received a couple of great feedback cards from customers. “You have the most courteous and efficient and friendly employees,” reads one. The other says: “I absolutely adore the folks at the 57th & Forest Home location.” Nice work, everybody!