As technology evolves, North Shore Bank keeps evolving with it: Twelve more employees recently completed the bank’s Digital Ambassador program. The five-month training leaves participants with extensive knowledge of our digital tools, including Online and Mobile Banking, business online banking, digital wallets, and Zelle P2P payments.

Sara Speich

“I learned about ACH, remote deposit capture, and the wire transfer module in more depth, and found out about a lot of neat benefits for our customers,” said Muskego universal banker Sara Speich, one of the recent graduates. “I feel more confident about customers asking me questions in regard to their business needs and our product benefits.”

To become a Digital Ambassador, program participants have to complete three self-directed assignments, participate in three webinars, and provide training suggestions and feedback for future participants. Digital Ambassadors are expected to help test and roll out new products and enhancements, be a part of future Digital Ambassador roundtable discussions, share customer feedback about digital tools, and be active about referring those tools to our customers.

Along with Sara, the new Digital Ambassadors are Forest Home universal banker Kim Dane, Southridge teller supervisor Kelly Doucette, Kenosha South universal banker LaShana English, video teller Erika Garcia, Ashwaubenon teller Sam Hall, Green Bay West universal banker Leigha Johnston, Grafton universal banker Steve Kamke, Brookfield Capitol universal banker Casey Kopacz, traveling universal banker DeDe Krause, video teller Maria Navarro, and Northland teller Fabio Zane.

Erika Garcia

“We had a larger group this time, which created more dialogue and questions. They took great notes and weren’t afraid to ask questions during our calls,” said VP training and internal communications manager Milene Below, who facilitated the program. “I’m proud of them and know they will use what they learned to help customers and their team members.”

Erika said it was a relief to learn that everybody — customers and employees — has a lot of the same issues with technology. “And also to learn that mostly, everything is fixable!” she added. The program also sparked her interest in digital marketing.

Kelly Doucette

“I’m excited to teach customers who are not tech-savvy how to use and navigate the bank’s electronic services,” Kelly said. “It is awesome to see customers get more knowledge and control over their financial bottom line.”

“I’m so impressed with all the hard work the team put in for each of their modules,” said VP branch sales manager Craig Witz. “They asked great questions and really grew in knowledge through the course of the process. Many thanks to each of them — and to their branch teams for allowing them time to do their homework!”

This is the bank’s third cohort of Digital Ambassadors. The program began in 2020, and a second group completed the training in 2021.