Laurie Lunde

By Lauri Lunde, District Manager

In August, internal customers were invited to take the SOAR Together survey and rate their satisfaction with the level of service they received from Metro South District branches.* The district received 268 responses to the question “How easy was it to do business with the branch?” Ratings were on a scale of 1 to 7, where 1 meant “Not easy to work with” and 7 meant “Very easy to work with.”

I am proud to announce the Metro South District scored 6.62 overall. The highest scores in our group were for Brookfield Square (6.88) and Muskego (6.86).

The survey also asked if the respondent wanted to recognize a particular person in the Metro South District, and we received 186 employee recognitions. The branch that led the way with most recognitions was Brookfield Square, with 55.

Additionally, we received 227 comments relating to the ease of doing business with the branches. All comments are being reviewed and action plans put in place to address the feedback shared.

Finally, these outcomes without a doubt demonstrate the amount of care each location has for its internal customers. Thank you very much for completing the survey; your feedback is greatly appreciated and will be shared with the entire Metro South District.

*Metro South District branches are: Brookfield Square, El Rey, Forest Home, Franklin, Greendale, Jackson Park, Milwaukee Capitol, Muskego, New Berlin, Southridge, Southwest, Wauwatosa, and West Allis.