Cristen Baumann, District Manager, shared that a customer of 20 years moved to North Carolina a few years ago and continued her banking with North Shore Bank, but she knew she needed a bank in North Carolina, too. The customer shared that North Shore Bank set the bar too high, as other banks “did not feel like home.”

Cristen said she recently received an email from the customer. She wanted Cristen to know how impressed she was with the Pewaukee branch years ago and could count on each person who cared for her and her money.

The customer recalled a recent interaction with North Shore Bank that again called out the excellent service she receives from us.

“I needed to deposit a sizable check at North Shore Bank while living in North Carolina. Alex Ackeret (Personal Banker at Sussex, who was helping out at Pewaukee) took the call and was totally awesome! Alex listened to my need and did some problem solving to make it happen. He stayed in touch, always had the best attitude, solved problems, and never made me feel like a problem!”

Now that’s a happy customer! Great job, Alex!