Possibility thinking: Bank-wide training recently came to a close. North Shore Bank has an outstanding reputation today for high-touch service. As we celebrate our 100th anniversary, exploring what’s possible for our customers and moving to a solution-oriented mindset will give us an upper edge in continuing to deliver exactly that.

Now it’s time to build on what we learned, together! To kick things off, managers will be asked to incorporate possibility thinking concepts into their weekly team huddles starting on Monday, June 5. Stay tuned for more details via Seymour Says and the What’s New section of Ask Seymour. —Milene Below, Training and Internal Communications Manager